Privacy Policy

Privacy Policy

The Water Guy, LLC | Effective Date: March 17, 2026

The Water Guy, LLC (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you contact us, request services, or submit forms on our website.

By using our services or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number (mobile or landline)
  • Email address
  • Home or service address
  • Payment information (processed securely through third-party payment processors)
  • Service history and preferences

We collect this information when you submit a contact form, request a quote, schedule a service appointment, or communicate with us directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, confirm, and remind you of service appointments
  • To send automated SMS appointment reminders and service notifications (with your consent)
  • To process payments for services rendered
  • To respond to your inquiries and provide customer support
  • To improve our services and customer experience
  • To comply with applicable laws and regulations

3. SMS / Text Message Communications

If you opt in to receive text messages from us, we may send automated service reminders and appointment notifications to the phone number you provide. Message frequency will vary based on your scheduled services.

Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell or share your phone number or SMS consent with third parties for marketing purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: Third-party vendors who assist in operating our business (e.g., payment processors, scheduling software, CRM platforms) under confidentiality agreements.
  • Legal obligations: When required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights (Texas Residents)

As a Texas resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request access to or correction of your personal information
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal data)

To exercise any of these rights, please contact us at info@thewaterguy.com.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.

11. Cookies and Tracking Technologies

The Water Guy, LLC uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us understand how visitors use our site.
We may use the following types of cookies:
    •    Essential Cookies — Required for the website to function properly
    •    Analytics Cookies — Help us understand visitor behavior (e.g., Google Analytics)
    •    Marketing Cookies — Used to deliver relevant content and track campaign performance
We may also use pixels, web beacons, and similar technologies to collect information about your interactions with our website.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

The Water Guy, LLC

Lubbock, TX

Email: info@thewaterguy.com